Privacy Policy
Version 1. Effective October 1, 2026.
Top Crew Systems is a service of EmpowerU Marketing LLC ("we"). This policy says what information we collect, why we collect it, who we share it with, how long we keep it, and what you can ask us to do. It covers topcrewsystems.com, the Top Crew Systems app, and the websites and phone numbers we run for our clients.
Whose information this covers
- Our clients: the businesses that use Top Crew Systems, and the people who run them.
- Our clients' customers: people who call or text a client's business number, or fill in a form on a website we run for a client. For them we work on the client's behalf, and the client decides what the information is for.
What we collect
From clients: your name, your business details, your email and cell number, your login, your billing history and what you do in the app. Stripe holds your card. We never see or store the full card number.
From our clients' customers: their name and phone number, any email, address or photos they send, the text messages, their bookings and whether they left a review. When a call is missed, the caller can leave a voicemail of up to 2 minutes, which we keep.
From anyone who visits a website we run: the technical details every web server logs, such as the IP address, the browser and the pages visited. We use them to keep the sites working and safe.
Text messages
We use text messages to answer our clients' customers for our clients, and to send clients alerts about their own business. Message frequency varies. Message and data rates may apply. Reply STOP to any of our numbers to stop texts, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.
How we use it
- To run the service: answer calls and texts, send the texts our clients set up, build and host websites, and keep bookings and reviews.
- To bill clients and keep the records the law requires.
- To keep the service safe, stop abuse and follow the phone carriers' rules.
- To draft replies and website text. We use software for this, including AI models from OpenAI, which receive the messages and facts needed to write each draft.
We do not sell personal information. We do not use our clients' customer information to market our own service.
Who we share it with
We share information only with companies that run part of the service for us, and only what each one needs for that job:
- Twilio, which carries the calls and text messages.
- Stripe, which takes payments.
- OpenAI, which drafts text.
- Google, when a client connects their Google Business Profile or Search Console.
- Cloudflare, which delivers websites.
- Hetzner Online, which runs our servers.
A client can see all the information about its own customers. We also share information when the law requires it, to protect someone from harm, or with a company that buys this business, which must then follow this policy.
Where it is kept and for how long
Our servers are run by Hetzner Online in Nuremberg, Germany.
We keep a client's information, and the information about its customers, while the client's service is active and for three months after it ends, so the client can download it. Then we delete it. Copies in our backups are gone within 6 months after that. We keep billing records for as long as tax law requires, and a list of numbers that replied STOP so we never text them again.
Your choices
Clients can see, download and correct their information in the app, or write to us to delete it. If you are a customer of one of our clients, contact that business first, and we will help them answer you. You can also write to us directly. We answer within one month.
If a law where you live gives you more rights over your information, such as the California Consumer Privacy Act, we honour them.
Do Not Track signals
Some browsers can send a "Do Not Track" signal. There is no agreed standard for what a website should do when it receives one, so topcrewsystems.com, the Top Crew Systems app and the websites we run for our clients work the same way whether or not your browser sends it. California law asks every website to say how it responds, and that is our answer.
None of them carry advertising or analytics trackers. We do not follow what you do on other websites, and we do not allow other companies to use our websites or the app to collect information about what you do over time and across other websites.
Security
Every connection to the app and the websites is encrypted. Passwords are stored as hashes, and the logins for accounts a client connects, such as Google, are stored encrypted. Only the people who run the service can reach client data. No system is perfectly safe. If a breach affects your information, we will tell you as the law requires, including under North Carolina's Identity Theft Protection Act.
Children
The service is for businesses. We do not knowingly collect information from children under 13.
Changes
We post changes here. If a change matters, we text our clients at least one month before it takes effect.
Contact
Top Crew Systems, a service of EmpowerU Marketing LLC, Pinehurst, North Carolina. hello@topcrewsystems.com