Every call you miss under a sink gets a text back.
We build your plumbing website and put every call, text and website message in one app on your phone. When your hands are full, the caller hears from you within seconds and can book a time on your calendar.
For plumbing companies. Set up in about a week. Cancel whenever.
Nobody with water on the floor leaves a voicemail.
When water is running somewhere it shouldn't be, people call down the list of plumbers until somebody picks up. The one who answers first usually gets the job.
A text back from you, sent within seconds, tells them a real plumber has their message. They can tell you what's wrong by text and book a time while you finish the job you're on.
- LBLinda B. Missed callKitchen sink won't drain
- GFGary F. Website formQuote to replace a water heater?
- MRMaria R. TextToilet keeps running
- DHDoug H. TextBooked Tuesday 1:00 PM
Set up for urgent calls and ordinary service work
Seven services for leaks, drains, water heaters and the estimate work in between. All of it is $299 a month.
- A website we build and run
Your services, the towns you cover and photos of your work, on a fast site set up so Google can read it. Every form reaches you promptly by email, or by text when lead alerts are on.
- Google search setup
We put the words people search for on your pages, like drain cleaning and water heater repair. We also fill out your Google Business Profile with your hours, services and photos.
- Missed-call text back
Miss a call on a job and the caller gets a text from you within seconds, asking what's going on.
- Follow-up texts
A customer who asked about a non-urgent repair gets one check-in if they go quiet. It ends when they reply.
- Booking calendar
Customers choose from the service or estimate windows you open. The confirmation and arrival reminder go out by text.
- Review requests
After the repair, one tap sends the customer your Google review link. The message comes from the same business number.
- Text campaigns
Text past customers who agreed to hear from you about water-heater service, winter shutoffs or an open service day.
Thanks for having me out to fix the sink. If everything's draining the way it should, would you leave me a quick Google review? It helps a small business like mine a lot. g.page/r/review
Sent with one tap from the app
What happens while the water is still running
- The phone rings while your hands are full.The call goes to voicemail like it always did.
- Seconds later, the caller gets a text from you.It comes from your business number and asks what's going on.
- They text back what's leaking or backed up.It lands in your app with the call and their number together.
- They book a time, or you reply when you're done with the job.Your calendar only shows the times you've opened.
- After the job, one tap asks for the review.The customer gets a text with your Google link in it.
Missed call, (910) 555-0166
Hi, it's Tom with Ward Plumbing. Sorry I missed your call, I'm on a job. What's going on?
Sent automatically
Kitchen sink is backed up and won't drain. Could someone come out tomorrow?
I can be there at 8:00 tomorrow morning. Grab that time here: wardplumbing.com/book
Booked 8:00. Thanks so much!
You're booked for Wednesday at 8:00 AM. I'll send you a reminder an hour before.
Separate emergency calls from planned work
Customers choose from the service or estimate windows you open. The confirmation and arrival reminder go out by text.
Open arrival windows for routine jobs and estimate times for larger work. Keep emergency calls in the text conversation.
What it doesn't do
It won't bring you customers out of thin air. We don't run ads and we don't sell leads. It works on the calls and forms you already get. Fewer of them slip away.
It isn't dispatch or flat-rate pricing software. Keep the system you use for technicians, estimates and invoices. This catches the call, starts the text and books the window you choose.
It won't promise you page one of Google. The site is built so Google can read it properly. Where you rank after that is Google's call, and anyone who promises otherwise is guessing.
If nobody calls your business yet, spend the money getting your name out first. Come back when the phone rings more than you can answer it.
What plumbers ask about the setup
Can customers book without calling?
Yes. The booking link is on your website and in the texts. They pick a time you've opened, and the confirmation and a reminder go out by text.
Does it work for drain and water heater work too?
Yes. Service and repair, drains, water heaters and remodels all start as a call, and the same system catches them. The site and the texts use your services and the towns you cover.
Who writes the website?
We do. You send your services, the towns you cover and photos of your work, and we build it. Changes after launch are included.
How long until it's running?
About a week. We build it, you look at it, we change what you want changed.
Do I have to change my number?
No. Your cell stays your cell. The business number is a separate local one that sits alongside it.
Is there a contract?
Month to month. No setup fee, cancel whenever. The number, the site and the texts are the service, so they stop when you stop. Better you hear that now than find out later.
Do you run ads?
No. We don't run ads and we don't sell leads. This works on the calls you already get.
What if I already have a website?
Bring it up on the call. If yours is doing its job we'll say so.
What happens on the call?
Twenty minutes. You watch a missed call get a text back on a real phone, ask what you want, then decide.
Not your trade?
Test it with a backed-up sink
We'll miss the call, collect the problem by text and book a service window on a real phone. You decide which jobs belong on the calendar.